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We generate new invoices on a daily basis and have 30 total cycle dates to handle the billing for all of our clients. You cycle date may be different than another client. With this in mind it is best to contact our billing department with specific questions about your individual due date.

We can't stop there and just say email us; so we'll try to provide you with a more generalized idea. Let say that your billing cycle is on the 15th. This means that your payment is due by the 15th of every month. Since you always pay a month ahead, we'll send an invoice roughly 14 days before your bill is due by email. Should payment not been received by the 15th then a $5.00 late fee is implemented on the 16th. We provide clients in good standing an additional 10 days to make payment prior to placing there hosting account on suspension. Once you are suspended you will be accessed a $5.00 suspension fee.  If payment is not received within 60 days your account would then automatically be terminated and all files will be deleted from our servers. Past due balance, late fee, and suspension fees must be paid in full prior to creating another hosting account. See below for a step by step view of our billing process. It is important to know and understand that this information is being provided to give you a rough idea and may not be accurate for your particular hosting account. AvekHost.com reserves the right to change its billing proceedures at anytime with or without notice.

Example Billing Cycle: 15th of each month

January 1st = Invoice created for $web hosting service and emailed to you.
January 7th = Friendly reminder sent that an invoice has been previosly generated that has not been paid.
January 15th = Payment due by 11:59PM
January 16th = $5.00 late payment fee is implemented at 12:00AM
January 16th = New overdue invoice is generated with late fee included and emailed to you.
January 18th = Second overdue invoice is generated and emailed to you.
January 22nd = Third and Final overdue notice is generated and emailed to you.
January 25th = Hosting account suspended and $5.00 suspension fee added to the account.
February 1st = Invoice credit for web hosting service and emailed to you.
(Cycle mentioned above continues. Monthly bills will continue to generate each month; even if your account is suspended.)
March 14th = Account Terminated for non-payment in January and deleted from our servers.
April 1st = Account will be forwarded to our collections department.

If this article did not answer your question effectively please do not hesitate to email us at billing@avekhost.com so that we may get you an answer. If you feel this article was helpful please take a moment to provide us with your vote. Voting on our articles assist us in ensure we deliver you the best possible experience with our hosting service.

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